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You may return or exchange an item for a refund (excluding shipping and handling charges) up to 30 days after purchase. Please contact our Customer Service before shipping items back to us. All returned/exchanged merchandise must be in an unused condition, and contain manuel(s), accessories, warranty card(s), that came with the item. Non Returnable Items: special orders, tubing, liner, liner underlayment, live fish, plant food, fish food, and liquids. Every return requires a Return Authorization n...

Effective date: July 31, 2018 Everything Koi ("us", "we", or "our") operates the https://everythingkoi.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for Everything Koi is powered by FreePrivacyPolicy.com . We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of ...