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You may return or exchange an item for a refund (excluding shipping and handling charges) up to 30 days after purchase. Please contact our Customer Service before shipping items back to us. All returned/exchanged merchandise must be in an unused condition, and contain manuel(s), accessories, warranty card(s), that came with the item. Non Returnable Items: special orders, tubing, liner, liner underlayment, live fish, plant food, fish food, and liquids. Every return requires a Return Authorization n...